FREQUENTLY ASKED QUESTIONS
Yes. We sell original Spanish cosmetics (Deliplus, Sisbela, Babaria) manufactured in Spain.
We deliver to the European Union, the United Kingdom, the United States, and other countries (availability depends on destination and carrier options at checkout).
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Estimated delivery times:
EU: 3–7 business days
UK: 5–7 business days
US: 7–14 business days
Delivery times are approximate and may vary due to customs and local postal services.
Yes. We provide tracking information for every package once it is shipped.
Delays can happen due to postal services, logistics providers, and customs procedures. Unfortunately, these delays are outside our control.
We accept credit/debit cards, PayPal, and other payment methods shown at checkout. Payments are processed securely via encrypted SSL connections.
We may refuse or cancel an order if:
the product is out of stock,
there is an error in the price or description,
there are reasonable grounds to suspect fraud.
In accordance with EU legislation, you can request a return within 14 days of receipt if:
the goods have hidden manufacturing damage, or
you received an incorrect item (sent by mistake).
Returned items must be unused, in original condition, and with intact packaging.
If the return is due to our error (wrong item / defect), we cover return shipping.
Otherwise, the buyer covers return shipping costs.
We respond within 24 business hours.