Cosmetic Spain Store

NIF/NIE: Y5454233-G

Registered address: 03183 Torrevieja, Argonautas 12,bl.5-7, Spain

Store Hours: Monday – Friday: 10:00 – 21:00

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are your products original?

Yes. We sell original Spanish cosmetics (Deliplus, Sisbela, Babaria) manufactured in Spain.

Where do you ship?

We deliver to the European Union, the United Kingdom, the United States, and other countries (availability depends on destination and carrier options at checkout).

How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

What are the delivery times?

Estimated delivery times:

  • EU: 3–7 business days

  • UK: 5–7 business days

  • US: 7–14 business days

    Delivery times are approximate and may vary due to customs and local postal services.

Do you provide tracking?

Yes. We provide tracking information for every package once it is shipped.

Why can delivery be delayed?

Delays can happen due to postal services, logistics providers, and customs procedures. Unfortunately, these delays are outside our control.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other payment methods shown at checkout. Payments are processed securely via encrypted SSL connections.

Can you refuse or cancel an order?

We may refuse or cancel an order if:

  • the product is out of stock,

  • there is an error in the price or description,

  • there are reasonable grounds to suspect fraud.

What is your return policy?

In accordance with EU legislation, you can request a return within 14 days of receipt if:

  • the goods have hidden manufacturing damage, or

  • you received an incorrect item (sent by mistake).

What are the conditions for returns?

Returned items must be unused, in original condition, and with intact packaging.

Who pays return shipping?
  • If the return is due to our error (wrong item / defect), we cover return shipping.

  • Otherwise, the buyer covers return shipping costs.

How fast do you reply to messages?

We respond within 24 business hours.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS